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Practice
Patients Medical Records
In addition to written records on all out patients, we also use a computer system which is a valuable tool in the way we practice and with our work in managing diseases, prescribing and preventative medicine. All patient data is secure and confidential and we are registered under the Data Protection Act 1998. All staff who have access to medical records are obliged to observe strict rules of confidentiality. Records are used by the NHS for financial audit purposes and for anonymised research to monitor and improve health care. We are continually striving to improve our clinical care of patients, at times other health care professionals help us with this and will access to your records. If you would prefer your records not to be accessed in this way please advise us in writing.
Zero Tolerance Policy
We are here to look after you in both good and bad times, however we will not tolerate violence or abuse either physical or verbal. Violent patients will be reported to the police and removed from our patient list. Incidents of abuse will be recorded and if repeated, patients will be asked to find another Doctor.
We will respect yours rights and responsibilities, so we ask that you respect ours!
Named GP
The practice has allocated all existing and new patients to a named GP who will be responsible for their overall care at the practice, in accordance with NHS England requirements.Milton Keynes Primary Care Trust
This is based at Milton Keynes General Hospital and is responsible for commissioning and managing addition services. You may contact them on 01908 243645 for further information.
The Catchment Area
- Great Linford
- Blakelands
- Pennyland
- Willen
- Willen Park
- Campbell Park
- Bolbeck Park
- Downhead Park
- Downs Barn
- Neath Hill
- Giffard Park
- Redhouse Park
Patient Satisfaction Survey 2017
- The patient satisfaction survey is undertaken during the months of November – February each year, the busiest period in the practice in order to get the views of the widest possible range of patients.
- The survey is conducted by members of the Patient Participation Group.
- It takes the form of an ‘exit poll’ and patients are invited to complete a questionnaire after they have finished their consultation with a GP. From experience we have discovered that this is the most efficient way of gaining responses.
- In order to ensure a representative sample, we collect 50 responses for each GP in the Practice.
- The responses from the survey are collated for each individual GP, as is the demographic data to ensure that the survey is as representative a sample as possible.
- The data is also cumulated to give a Practice-wide result, and this is shared with the Partners, the Patient Participation Group and placed on the Practice website.