Prescriptions

Order repeat prescriptions on the NHS app

Ordering repeat prescriptions

Repeat prescriptions can be ordered in the following ways:

  • in your SystmOnline account
  • telephone your requests on 01908 209424 – a member of staff is usually available on this number between 9am and 3pm, at other times you may leave your request on the Ansa phone.
  • hand your written request to the receptionist

Some pharmacies provide a home delivery service please advise us if you use this service at the time that you make your request.

Collecting your prescription

Information:

You can usually collect your prescription 1 working day after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • use our Accurx service
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses.

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

NHS Pharmacy First service

The new Pharmacy First service will enable community pharmacists to complete episodes of care for patients without the need for the patient to visit their general practice. This, alongside expansions to the pharmacy blood pressure checking and contraception services, will help patients access quicker and more convenient care, including the supply of appropriate medicines for minor illness.

The seven conditions are:

Clinical pathwayAge range
Acute Otitis Media*1 to 17 years
Impetigo1 year and over
Infected insect bites1 year and over
Shingles18 years and over
Sinusitis12 years and over
Sore throat5 years and over
Uncomplicated urinary tract infectionsWomen 16-64 years

Pharmacy First Service

The community pharmacist can also offer advice and/or treatment for conditions such as:

  • Cough
  • Sore throat
  • Headache
  • Fever
  • Nasal congestion
  • Hay fever
  • Allergies
  • Diarrhoea
  • Vaginal thrush
  • Threadworm
  • Athletes foot
  • Insect bites or stings
  • Mouth ulcers
  • Nappy rash
  • Constipation

If symptoms persist you should seek further advice from your GP practice.

Remember, some pharmacies are open later in the evenings and on Saturdays and Sundays. Opening hours are available from NHS Direct via their website NHS Direct Pharmacy Finder, or you can call the pharmacy using the numbers below.

Local pharmacies

Useful phone numbers